Help desk training presentation

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Help desk training presentation

Help desk training presentation

Human resources and labor relations issues have become increasingly complex and can pose unforeseen challenges absent advanced planning. This scenario-based class is designed for executives, directors, and high level managers who want to work through some of the tougher employment decisions they may need to make in a manner that best minimizes agency risk.

Participants will work through real-life human resources and labor relations case studies, and then will debrief about best practices. Case study topics include, but are not limited to, hiring practices, disability accommodations, leave requests, incidents of discrimination and harassment, whistle-blowing, ethics, employee impairment, workplace violence, employee performance and discipline, employee procedural rights, and unfair labor practices.

Participants will gain confidence and improve their communications with their employees, the public and the press by learning how to handle these difficult situations. At the end of class, participants will have gained knowledge regarding: How to recognize when an employee issue presents risk for the agency and themselves What to say and not say to employees and the media when confronted by these challenging employment issues How to minimize potential risk in advance What resources may be available when facing these various situations Association of Washington Cities AWC Washington Cities Insurance Authority WCIA supports this program by providing a limited reimbursement of: AWC's Labor Relations Institute is the premier training event for public sector human resources and labor relations professionals.

The agenda is structured to inform and inspire. One live webinar connection per member WCIA reimbursement funding is available upon program completion.

Participants will have the opportunity to engage in interactive discussions and get hands-on experience in providing written and oral feedback using real-life scenarios.

Workshop attendees will learn: Morning refreshments provided, lunch on your own. Cancellation is required prior to the training date. No Shows will be billed. This one day workshop is designed to provide new supervisors with the skills and knowledge to be successful in their first management assignment.

The session provides real-world, hands-on examples of situations that new supervisors will face, and the solutions to deal with them.

This section will cover critical leadership qualities and behaviors as well as appropriate leadership styles. Participants will learn about the various communication styles and explore non-verbal communication. The decisions that managers and supervisors make can lead to success or create unnecessary risk for the organization.

The session covers the decision making process as well as decision styles. This section teaches supervisors the delegation process, including how to set measurable objectives, assess risks, select the right performer and communicate the assignment effectively.

This workshop is geared towards managers and supervisors with experience in their positions. This one day workshop is designed for managers and supervisors who have experience in their positions. The course provides participants the opportunity to work through more complex problems in managing and supervising employees.

Participants will learn how to set expectations, practice delivering feedback, and deal with difficult employees.

Unresolved conflicts are among the most common issues in workplaces and represent great risk to the organization. This session provides managers with the tools to resolve conflicts in a positive manner. Many supervisors avoid difficult discussions with their employees, but improving an individual's ability to conduct difficult conversations can lower the risk of legal action and improve productivity and morale.

This session provides tools and examples to help supervisors have those most serious discussions. No-Shows will be billed. This course tackles more difficult challenges for managers and supervisors. The workshop will guide participants through concepts and tools to become more effective in their roles.

Help desk training presentation

Ethical behavior is the basis for leadership and respect for supervisors and managers.Welcome to the Child Welfare Services / Case Management System.

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